1. What is the primary role of a helpdesk? a. Hardware repair b. Software development c. Customer support and issue resolution d. Marketing and sales 2. Which of the following best describes a Tier 1 helpdesk? a. Provides advanced technical support b. Handles complex software development tasks c. Deals with basic user inquiries and issues d. Manages cybersecurity operations 3. Which communication channel is commonly used for helpdesk support? a. Social media b. Video conferencing only c. Email, phone, and live chat d. Fax 4. What does SLA stand for in the context of a helpdesk? a. Service Level Agreement b. Software License Agreement c. Service Language Assessment d. System Loading Assessment 5. Which of the following is NOT a common helpdesk software feature? a. Ticketing system b. Inventory management c. Web development tools d. Knowledge base 6. A user reports a slow internet connection. What type of helpdesk request is thi
As of my last knowledge update in September 2021, Pradhan Mantri Kaushal Vikas Yojana (PMKVY) 4.0 had not been officially launched or detailed. However, I can provide you with some general guidance on how training programs for domestic IT helpdesk attendants might be structured under a government-sponsored vocational training scheme like PMKVY. Please note that the actual structure and content of PMKVY 4.0 may have evolved since then, so I recommend checking with official sources for the most up-to-date information. Here's a hypothetical outline of how training for domestic IT helpdesk attendants might be conducted under a vocational program: 1. **Identification of Skill Gaps**: The training program typically begins with a thorough assessment of the skills and knowledge gaps among potential trainees. This helps in customizing the training content to meet the specific needs of the participants. 2. **Course Curriculum Development**: Based on the identified skill gaps, a curriculum i