Domestic IT Helpdesk Attendant

1. What is the primary role of a helpdesk?    a. Hardware repair    b. Software development    c. Customer support and issue resolution    d. Marketing and sales 2. Which of the following best describes a Tier 1 helpdesk?    a. Provides advanced technical support    b. Handles complex software development tasks    c. Deals with basic user inquiries and issues    d. Manages cybersecurity operations 3. Which communication channel is commonly used for helpdesk support?    a. Social media    b. Video conferencing only    c. Email, phone, and live chat    d. Fax 4. What does SLA stand for in the context of a helpdesk?    a. Service Level Agreement    b. Software License Agreement    c. Service Language Assessment    d. System Loading Assessment 5. Which of the following is NOT a common helpdesk software feature?    a. Ticketing system    b. Inventory management    c. Web development tools    d. Knowledge base 6. A user reports a slow internet connection. What type of helpdesk request is thi

 As of my last knowledge update in September 2021, Pradhan Mantri Kaushal Vikas Yojana (PMKVY) 4.0 had not been officially launched or detailed. However, I can provide you with some general guidance on how training programs for domestic IT helpdesk attendants might be structured under a government-sponsored vocational training scheme like PMKVY. Please note that the actual structure and content of PMKVY 4.0 may have evolved since then, so I recommend checking with official sources for the most up-to-date information. Here's a hypothetical outline of how training for domestic IT helpdesk attendants might be conducted under a vocational program: 1. **Identification of Skill Gaps**: The training program typically begins with a thorough assessment of the skills and knowledge gaps among potential trainees. This helps in customizing the training content to meet the specific needs of the participants. 2. **Course Curriculum Development**: Based on the identified skill gaps, a curriculum i

 A domestic IT help desk attendant, also known as a domestic IT support specialist or IT help desk technician, is a professional who provides technical support and assistance to individuals or employees within a specific organization or household. Their primary responsibility is to help troubleshoot and resolve various computer hardware, software, and network-related issues that users may encounter. The role of a domestic IT help desk attendant may involve the following tasks: 1. Technical support: Assisting users with technical problems related to computers, laptops, printers, smartphones, and other electronic devices. 2. Problem-solving: Identifying and diagnosing issues reported by users and providing solutions or workarounds to resolve them. 3. Software installation and configuration: Installing, updating, and configuring software applications based on user requirements. 4. Hardware maintenance: Performing basic maintenance tasks on computer hardware components, such as replacing f